By using a registered NDIS provider, individuals can be sure that they are receiving services that meet the required NDIS quality standards.
The quality assurance process ensures that providers have the necessary skills, knowledge, and experience to deliver high-quality services. We are proud to be NDIS registered and although it is a lengthy process, we believe there is a great benefit from the process of ongoing reviews.
Benefits of choosing a registered provider:
- The provider has been through the registration process and meets NDIA guidelines
- They are fully recognised as a provider committing to a certain quality standard
- Invoices are sent directly to your NDIS portal
- Registered providers must adhere to price caps set by the NDIA
- They can deliver certain services that unregistered providers can’t
NDIS registered providers have applied to the NDIA and have met their strict quality and safety standards to achieve accreditation.
To be registered as an NDIS provider, these providers need to apply to the NDIS Quality and Safeguards Commission (NDIS Commission). They need to do an audit against the NDIS Practice Standards, and they need to meet and adhere to the NDIS Code of Conduct and support their workers to meet its requirements.
The NDIS will do an assessment of the organisation. Once they’ve made their decision, the organisation will have to meet the registration requirements and they will receive a Certificate of Registration.
For an organisation to be approved, they need to:
- have an in-house complaints management and resolution system and support participants who need to make a complaint,
- have an in-house incident management system and notify the NDIS Commission of reportable incidents,
- make sure all workers are screened through a new national worker screening process,
- meet new behaviour support requirements (if applicable), including reporting restrictive practices to the NDIS Commission.
When they’ve been endorsed by the NDIS, it means you know they have high service and safety standards
The worry with using unregistered providers for Support Coordination, Peer Mentoring, Community Access and/or Personal Care is that apart from having an ABN these providers do not have to meet any other criteria.
They do not have to be qualified nor do they do not need to employ qualified workers. They and their workers do NOT have to gain an NDIS Worker Screening Clearance have any insurances.
Unregistered Allied Health Providers, are regulated by the Australian Health Practitioner Regulation Agency (Ahpra).
The Australian Health Practitioner Regulation Agency works in partnership with the National Boards to ensure that Australia’s registered health practitioners are suitably trained, qualified and safe to practise so although they may not be an NDIA registered provider they still have to meet certain criteria to work in their field where unregistered Support Coordinators, Peer Mentors, Community Access Workers and Personal Care Workers do not have anyone overseeing that they are suitably trained, qualified and safe to work.
